Refund policy
Return & Refund Policy – FreshHearth
Effective Date: 01.01.2025
14 days return
We want you to love what you order from FreshHearth. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
Due to the nature of our products (Grocery & Gourmet Food), not all items are eligible for return. However, we will gladly offer a replacement or refund if:
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You received the wrong item
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Your product arrived damaged
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Your order was incomplete
All issues must be reported within 48 hours of delivery with supporting photo evidence.
⚠️ Perishable food items, opened products, and items not in their original condition cannot be returned due to health and safety regulations.
2. How to Request a Return or Refund
To initiate a return or refund request, please contact us at:
📧 Email: [your email address]
🕒 Response time: within 24–48 hours
Please include:
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Your order number
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A brief description of the issue
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Photos (if applicable)
3. Refunds
If approved, refunds will be:
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Issued to the original payment method
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Processed within 5–10 business days
You’ll receive a confirmation email once your refund is issued.
4. Replacements
If you prefer a replacement over a refund, let us know in your request. We’ll send a new product at no additional charge (subject to availability).
5. Non-Returnable Items
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Perishable food items
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Items marked as “final sale”
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Gift cards
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Opened or used products
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or credit card account
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Contact your payment provider (it may take time to officially post)
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If the issue persists, email us at [your email address]
7. Contact Us
We're here to help. For any questions or support, reach out:
FreshHearth Customer Care
📧 Email: merki.international.llc@gmail.com
