Privacy policy

Privacy Policy – FreshHearth

Effective Date: [01.01.2025

At FreshHearth, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [https://freshhearth.shop] or purchase from our store.

1. Information We Collect

When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies. Additionally, when you make a purchase or attempt to make a purchase, we collect personal information such as:

  • Your name

  • Billing and shipping address

  • Payment details (including credit card numbers)

  • Email address

  • Phone number

2. How We Use Your Information

We use the collected data to:

  • Fulfill and manage your orders

  • Communicate with you about your order

  • Provide customer support

  • Send promotional emails or updates (only with your consent)

  • Improve our website performance and shopping experience

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third parties to:

  • Process payments (e.g., Shopify Payments, PayPal)

  • Deliver products (e.g., shipping carriers)

  • Comply with legal obligations

  • Analyze website usage (e.g., Google Analytics)

4. Cookies

We use cookies to:

  • Keep your session active

  • Understand your preferences and browsing behavior

  • Improve and personalize your shopping experience

You can disable cookies in your browser settings, but some features of our website may not work properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill orders and comply with our legal and accounting obligations, unless you request us to delete it.

6. Your Rights (for EU/UK/CA customers)

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority

7. Security

We take appropriate measures to protect your personal information from loss, theft, misuse, and unauthorized access, including SSL encryption and secure payment processing.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. Updates will be posted on this page with the “Effective Date” updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

FreshHearth
Email: merki.international.llc@gmail.com