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Shipping Policy – FreshHearth
Effective Date: [Insert Date]
Thank you for shopping at FreshHearth! We are committed to delivering your order in a timely, reliable, and secure manner. Please read our Shipping Policy to understand how we handle deliveries, shipping times, costs, and more.
1. Shipping Locations
We currently ship to:
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All provinces and territories within Canada
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We do ship internationally at this time.
2. Processing Time
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Orders are typically processed and shipped within 1–2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time & Delivery Estimates
Standard shipping times vary by location:
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Ontario & Québec: 4–7 business days
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Western Provinces (e.g., BC, Alberta): 5–9 business days
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Eastern Provinces & Territories: 4–9 business days
Please note: Delivery times are estimates and may be affected by factors such as weather, holidays, or courier delays.
4. Shipping Rates
We offer the following shipping options:
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Standard Shipping Free
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Expedited Shipping: Available at checkout for an additional charge (rate varies by region)
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your package’s status.
6. Delivery Issues & Address Accuracy
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Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly entered addresses.
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If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Damaged or Missing Items
If your order arrives damaged or is missing an item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will resolve the matter promptly.
8. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us:
FreshHearth Support Team
📧 Email: merki.international.llc@gmail.com
